Refund policy
14-day cooling-off period
Not happy, or does the size or colour not fit after all? You have 14 days after receiving your order to send the product back. The product must be unworn and in its original condition.
Exchanging a product
Would you like a different size, colour or product? No problem. Fill in the return form, include your order number (it starts with #BM) and let us know what you would like to exchange.
How to return an item
- Register your return through the return form, so we can prepare your refund.
- We email you the instructions and the return address.
- Put the completed return form in your parcel.
- Send your parcel to the address on the return form.
- Send us the tracking number. As soon as your return has arrived, we refund you as quickly as possible, at the latest within 14 days.
Please note: without registering your return first and without the return form in the parcel, we cannot match your return to your order and therefore cannot refund you.
Cancelling an order
You can cancel your order within 2 hours of placing it. After that, your order is already being processed. Once you have received it, you can still return the item.
Return costs
Return shipping is at your own expense, unless the product is damaged or incorrect. From the Netherlands a return costs from €6.95 (we recommend PostNL), from Belgium from €10.95 (we recommend Bpost). From other countries the cost depends on the carrier you choose.
Non-returnable products
For hygiene reasons we cannot take back products that come into contact with the skin, such as (but not limited to) underwear, lingerie, swimwear (bikinis, swimsuits, swim shorts), hair trimmers, shavers, hair care products, skin care products, earrings, manicure and pedicure products, false eyelashes and make-up accessories.
Received a damaged or incorrect product?
We are sorry! Contact us through the Help Center. The first time, we send you a replacement free of charge. If it happens again, which is rare, you receive a full refund of the purchase price. In that case you do not pay for the return shipping either.
Your return parcel
Until your return has reached us, you are responsible for the parcel. So always send it with a tracking number and include the return form.
Warranty
Every product has its own warranty. If nothing is stated on the product page, please contact us.
Contact
Impera Nova Limited
2-16 Fayuen Street, Mong Kok, Hong Kong
Or use the contact form in our Help Center.