Frequently Asked Questions (FAQ)
Order & Delivery
WHEN CAN I EXPECT MY ORDER?
The average delivery time is 6-10 business days.
THE EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed during the delivery process. You can check the status of your order via the following link:
Have you still not received anything 7 days after the expected delivery time? Please contact us.
WHAT ARE THE SHIPPING COSTS?
We NEVER charge shipping costs, so shipping is completely free for you!
EXCHANGES AND RETURNS
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?
Yes, you can return any order to us within 14 days.
I WANT TO RETURN AN ITEM, WHAT SHOULD I DO?
For detailed return instructions, please visit our Exchanges & Returns page.
TRACK AND TRACE
WHERE CAN I FIND MY TRACK AND TRACE CODE?
In the confirmation email of your order, there is a number at the top with a #BM in front of it. This is your personal order number, which allows you to track your order on this page .
THE TRACK AND TRACE CODE DOES NOT SHOW ANY INFORMATION, HOW IS THAT POSSIBLE?
Make sure you enter your order number correctly, for example '#BM9492'.
From the moment your package has arrived at the mail-order company, the Track and Trace information is available. Please keep in mind that there may be some delay in between.